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Terms That Cover Your Account on d89

These terms govern how your d89 account works — from opening it to funding it through bKash, Nagad, or Rocket, and everything in between. Access to the platform depends on your local law and eligible region, so read through before you get started.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredLocal law and region governs accessOne account per personSubject to change with notice
d89 Terms That Cover Your Account on d89
TERMS HELP AVAILABLE

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team can walk you through it. Queries about account access, wallet linking, or withdrawal eligibility get handled through the channels below.

Live Chat Open the chat window from your account dashboard. Available for account and terms queries during platform operating hours — responses come through in English.
Email Support Send your terms query to our support address from the email registered on your account. We respond within one business day for most account-related questions.
Help Centre The Help Centre covers common questions about account rules, wallet verification steps, and what to do if your access is restricted pending a review.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

Your account security and the integrity of your payment details matter to how d89 operates day to day. We keep your wallet information — bKash, Nagad, or Rocket numbers — stored under encryption and never share it with third parties outside of the payment processing chain. Verification data you submit during registration is retained only as long as required for account integrity and any applicable regulatory obligation in your eligible region.

Data Retention

Registration and verification data is kept only as long as your account is active or as required by applicable rules in your eligible region. You can request a summary of what we hold.

Cookie Use

We use cookies to keep your session active and to remember your deposit method preference. You can manage cookie settings from your browser, though some account functions need them enabled.

Account Security

Your account is protected by password and OTP verification on login. If you notice access you did not authorise, contact support immediately so we can lock the account and investigate.

Change Requests

To update your registered email, phone number, or linked wallet, submit a request through support with identity confirmation. We do not change payment details without that step.

Common Questions About These Terms

These are the questions we see most often about how the terms apply to accounts in Bangladesh. If yours is not here, live chat or email will get you a direct answer.

These terms apply to anyone who opens and uses a d89 account. Access depends on whether the platform is lawfully available in your region — check your local law before registering.

No. One account per person is a firm rule. Duplicate accounts are against these terms and will result in both accounts being suspended pending a review.

Depending on the breach, we may restrict your account, pause withdrawals, or close the account entirely. We will notify you through your registered contact before taking permanent action where possible.

Deposits via bKash, Nagad, or Rocket follow the standard wallet process — you send to the account number shown, confirm with your PIN, and the amount credits to your d89 balance. These terms set out what happens if a deposit is disputed or delayed.

Send a request from your registered email to our support address. We will confirm what data we hold on your account and how long it is retained under our standard policy.

Yes. We post notice of any material changes before they take effect. Continuing to use your account after the notice period means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.