Reference

What Governs Your Account on d89

Your use of d89 is subject to the terms set out on this page — covering account eligibility, wallet use, and how we handle disputes.

Account eligibility by regionbKash, Nagad, Rocket wallet termsData handling and privacyAccount security policyDispute and contact process

Explore the Lobby Read FAQ

How These Terms Apply to Your Account

d89 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account and make your first deposit — whether that comes through bKash, Nagad, or Rocket. By completing the wallet verification step during account setup, you confirm you have read and accepted what is written here. Access to d89

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is only available in regions where online gaming is permitted under local law. It is your responsibility to confirm that participation is lawful in your location before you proceed. The terms cover how your account is created, how funds move through your nominated mobile wallet, how
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we verify identity, and what happens if a dispute arises. We may update these terms from time to time; the version published on this page is always the current one. Continuing to use your account after an update means you accept the revised terms. If any
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part of these terms conflicts with a law in your jurisdiction, that section is read as narrowly as necessary to comply — it does not void the rest. For account-level questions about these terms, reach our support team through live chat or the contact address listed
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on the support section of this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If a term on this page is unclear, or you need to raise a formal query about your account, wallet link, or a transaction dispute, our support team handles these directly. You can reach us through the channels below — include your registered mobile number and the wallet type you use so we can pull your account details without delay.

Live Chat Available through your account dashboard. Start a chat, give your registered mobile number, and our team picks up the legal or account query from there.

Email Support Write to our support address for formal queries, dispute notices, or policy clarification requests. Attach any transaction reference from your bKash, Nagad, or Rocket history.

Account Help Centre The help section inside your account covers common policy questions — wallet linking, identity verification steps, and how to request account changes or closures.

ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

We take a straightforward approach to data: we collect what is needed to run your account, verify your wallet, and process transactions through bKash, Nagad, or Rocket — nothing beyond that. Your account details are stored with encryption at rest, and all wallet communication happens over SSL-secured connections. If you want to know what data we hold on your account, or ask us to correct it, you can do that through our live chat or by email — we will respond within a reasonable timeframe and confirm what action was taken.

Data We Collect Account registration details, mobile wallet identifiers for bKash, Nagad, and Rocket, transaction records, and device access logs tied to your account sessions.

Cookie Use We use cookies to keep your session active, remember your wallet preference, and measure which parts of the lobby you use most. You can manage cookie settings through your browser at any time.

Account Security Your account is protected by OTP verification on login and on wallet changes. If you notice access you did not authorise, lock your account immediately through the dashboard and contact support.

Data Requests and Retention Request a copy of your data, ask for corrections, or raise a deletion request through live chat or email. We retain transaction records as required by our operating terms; other data is held only as long as your account is active.

Your Legal and Account Questions

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

You can open an account if you are of legal age in your region and online gaming is permitted under your local law. Eligibility depends on your location and local legal conditions — we do not operate in every region.

When you link a mobile wallet during account setup, you confirm the wallet belongs to you and that the name matches your registered account. Transactions are processed only to and from your verified wallet.

We may update the terms when needed. The revised version is published on this page with immediate effect. Continued use of your account after an update means you have accepted the new terms.

Send a request through live chat or email with your registered mobile number and wallet type. We will confirm what data we hold and provide it within a reasonable timeframe.

Contact support with your registered mobile number and the transaction reference from your bKash, Nagad, or Rocket history. Our team reviews wallet logs and account records to resolve the dispute.

Submit a closure or deletion request through live chat or our support email. We will process the account closure and confirm which data is deleted and which must be retained under our operating terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us Appd89 App

What Governs Your Account on d89

Reach Us About Legal or Account Questions

How We Handle Your Data and Account Security

Your Legal and Account Questions

01 Who can open an account on d89?

02 How do the terms apply to my bKash, Nagad, or Rocket wallet?

03 Can d89 change these terms without notice?

04 How do I request a copy of the data d89 holds on me?

05 What happens if I dispute a transaction processed through my wallet?

06 How do I close my account or request deletion of my data?

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